SHIPPING POLICY
1. Processing Time: Orders are processed and shipped within 1-3 business days of purchase, excluding weekends and holidays. Customers will receive a notification email with tracking information once their order has been shipped.
2. Shipping Rates: Shipping rates are calculated at checkout based on the weight and destination of the order. Products are effectively shipped in about
- (5-7 business days)
- (12-15)
3. Free Shipping: We offer free standard shipping on orders over $50 within the contiguous United States. Free shipping eligibility is determined after any discounts are applied and before taxes.
4. International Shipping: Currently, we do not offer international shipping. We only ship within the United States.
5. Shipping Carriers: We primarily use USPS and UPS for domestic shipments. The carrier used for your order will depend on the size and weight of the package.
6. Shipping Restrictions: We are unable to deliver to P.O. Boxes. Please provide a physical address for shipping.
7. Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can track your package using this number on the carrier's website.
8. Shipping Issues: If you have any issues with the delivery of your order, please get in touch with our customer support team at [email address] or call [phone number] for assistance. We are here to help promptly resolve any shipping-related problems.
9. Shipping Holidays: Please note that shipping times may be delayed during peak holiday seasons. We recommend placing your orders early to ensure timely delivery.
10. Return to Sender: If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, the customer will be responsible for the return shipping costs as well as any redelivery charges.
11. Order Modifications: Once an order has been placed, we are unable to modify or cancel it. Please review your order carefully before completing your purchase.
12. Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.